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Control Manager, Associate, Newark, Delaware

Created06/10/2021
Reference210118815
CategoryControl Officers
Job typeFull Time
CountryUnited States
StateDelaware
CityNewark
Zip19711
SalaryCompetitive
Job Description

Organization Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com

Within CIB Digital & Platform Services, Securities Services Operations (SSO) provides operational support for all securities and derivatives processing, asset servicing, fund administration, settlement and collateral management, reconciliations and billing. Network Management (NM) is a central function responsible for managing J.P. Morgan's Lines of Business ("LOBs") relationships with their network of local market participants and market infrastructures.

The Operations Control Management team (OCM) provides comprehensive operational, regulatory and governance support for SSO & NM. The team is responsible for implementing proactive operational risk management controls consistently across SSO & NM, and reporting on risk events as and when these happen. The team is forward-thinking in terms of how it manages risk with data management and associated tooling being a core enabler. The latest data tools are used to harvest, analyze and report information / data across different parts of SSO & NM and data visualization is extensively used to help drive better decision-making. The OCM ability to apply Data Quality, Data Visualisation, Data Lineage and Machine Learning to develop, implement and maintain a best in class governance and control environment is critical to the success of SSO & NM.

We are looking for a high performing individual to serve as a regional Operations Controls Manager lead for designated domain(s) within our Reference Data Operations organization which is comprised of the following groups: Asset Pricing and Rates, Party Reference Data, and Instrument Reference Data. The individual will partner extensively with members of each of the functions, the Reference Data Management Team, Firmwide O&C, Operational Risk Oversight, Audit, LOB Control Officers, Technology, and Operations. Overall, they will assist in the assessment / enhancement of the end-to-end controls environment through proactive analysis / review of the organization's processes, issues and strategic roadmap providing recommendations for change and insightful consultation.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Specific responsibilities include:
  • Managing Operations Controls Manager duties for designated domain(s) on location
  • Conducting end to end process reviews to determine controls effectiveness, gaps, efficiencies and deriving suitable recommendations for resolve both tactically / strategically
  • Implementing controls to mitigate process risks in case of operational errors / near misses / exceptions
  • Identifying existing gaps or control weaknesses in current processes, leveraging best practices, planning and facilitating remediation efforts, and providing cohesive alternatives to strengthen controls and eliminate deficiencies
  • Managing the execution of the CORE program; maintain the the risks and controls associated to the activities performed within Reference Data Operations
  • Managing the domain(s) inventory of Issues and Action Plans to timely completion
  • Managing change control management and procedures maintenance standards to ensure accurate, robust and meaningful standard operating procedures
  • Overseeing migrations of functions between different global operational footprints or across lines of business ensuring proper controls are followed / in place
  • Providing internal / external audit / regulatory preparation / management for domain(s) specific processes
  • Participating and leading domain specific controls governance forums, providing controls updates / metrics
  • Partnering with the Control Programs team on control and firmwide program deliverables
  • Overseeing components of the overall organizations strategic roadmap from a controls perspective
  • Managing ad hoc projects and targeted reviews in response to control agenda directives

Qualifications:
  • 5+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred with direct Operations Controls Manager (OCM) experience a plus
  • Execution focused self-starter with strong initiative and eye for detail; able to take ownership and work independently as well as in a team, and effectively prioritize.
  • Proficient problem solving skills and ability to rapidly learn unfamiliar processes; comfortable with addressing ambiguity.
  • Strong ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solution; creative thinker with strategic mindset
  • Exceptional interpersonal and influencing skills, proven ability to develop relationships with a wide array of partners, executives, and stakeholders to help drive the control agenda
  • Ability to process map complex / manually intensive processes and ultimately provide meaningful feedback and strategic recommendations / solutions
  • Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
  • Proficient in Microsoft Office Suite (Visio, Word, Excel, PowerPoint) and the ability to develop compelling / meaningful executive presentations that will drive opportunities / recommendation for improvement
  • Knowledge of CORE, FORCE, RDMS, and UWAT platforms a plus


About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
EmployerJP Morgan Chase

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