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Wealth Management, Mortgage Product Manager, Downers Grove, Illinois

CategoryProcess Management
Job typeFull Time
CountryUnited States
CityDowners Grove
Job Description

The Mortgage Center provides end to end mortgage origination in all 50 states for Private Banking clients with unique needs. Our loans are generally complex transactions due to the financial diversity and sophistication of the client base. Our clients expect the highest levels of quality service throughout the process, resulting in an exceptional client experience.

The Vice President, Product Manager position is an integral part of the Mortgage Center Operations team and will act as a conduit between Operations and Technology teams to ensure systems and processes are optimized to deliver strategic solutions in the most efficient manner possible. The ideal candidate will drive improvements from concept through implementation, with an ability to identify opportunities, design solutions that marry technology and process and gain buy-in from stakeholders.

Primary Responsibilities
  • Leads efforts to attain product vision and objectives, translating into a backlog of features and user stories.
  • Manages and prioritizes backlogs, collaborating and representing Business Stakeholders in developing impactful product features.
  • Facilitate and encourage the necessary conversations between the Business and Technology to determine the what and the how of the product features.
  • Partners with Product Managers to prepare features and user stories for planning cycles.
  • Develops and writes user stories that align to the product features, ensuring that user stories meet the Definition of Ready (DoR) and are updated in the system.
  • Develop partnership relationships with Other Technical and Operational Teams and maintain working rapport with others, leveraging these relationships to meet common project milestone/goal.
  • Provide cross functional knowledge of the mortgage origination process, technical infrastructure/systems, and software development lifecycle.
  • Identify all process impacts and ensure all documentation, both internal and Client facing, is current and compliant.
  • Proactively identify changes in the regulatory landscape, and translate those into features for prioritization.

Minimum Qualifications
  • 5+ years of experience in business operations, business process improvement, project execution, or technology roles
  • Self-starter with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
  • Strong project management skills, and ability to collaborate with multiple points of contact in order to achieve results
  • Excellent verbal and written communication skills, with the ability to articulate and sell a vision
  • Ability to effectively communicate across all levels, including the executive presence to interact with and influence Senior Management
  • Proficiency with Microsoft Office tools with particular skill with Jira, Excel, PowerPoint and VISIO.
  • BS/BA or equivalent

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
EmployerJP Morgan Chase

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