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VP Digital Product Manager - Digital Communications, Chicago, Illinois

Job typeFull Time
CountryUnited States
Job Description

Chase is seeking a talented Product Manager to join our Communications team. This role will support the development and planning required to support and sustain the Chase Customer Communications product platform which enables lines of business across the firm to communicate servicing messages to their clients via email/text/push channels. You will be expected to collaborate with business product owners, control partners and design and development teams to develop a unified customer communications experience across all customer and product types. You will define and support the strategic vision and roll out of new digital communications product capabilities across the firm while becoming the transformation lead; driving the design and implementation of the future state of the digital communications product platform. You will drive the planning, sequencing and implementation of these initiatives towards an end-state transformation based on value, impact and time to market.

We're looking for someone who can quickly learn our Digital Communications Platform and is a detail oriented self-starter who can easily adapt to changes in business environment. The ideal candidate will be able to contribute throughout the entire product development lifecycle (from ideation to epic/story refinement to backlog management), collaborate effectively with other Communications product owners and dev teams, understand and track current market capabilities, and assist in shaping new digital communications solutions. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical skills.

  • Provide leadership to influence and matrixed core team members, incorporating feedback from across all LOBs and functions
  • Partner with our tech teams within their sprint cycles to be sure all epics and stories are clearly defined with specific acceptance criteria and delivered on time. Help drive the completion of business epics and the removal of blockers
  • Evaluate business requests through the lens of our customer-centered communications framework and influence stakeholders to find customer friendly strategies that deliver business results
  • Identify opportunities to develop best-in-class capabilities based on customer needs and team expertise while leveraging the firm's strengths and available resources
  • Determine the product delivery and horizontal roadmap that delivers incremental value for multiple quarters, modify roadmap based on changing market needs, customer behavior, risk and controls needs and opportunities
  • Implement agile principles to increase speed and frequency of product delivery by maintaining and communicating a prioritized and detailed product backlog
  • Grow into a subject matter expert on Digital Communications as well as your assigned technology product area
  • Provide program update efforts across a variety of forums

  • 7+ years of product or relationship management or relevant experience as well as record of individual technical achievement. Proven track record of delivery
  • Bechelor's degree
  • Demonstrated experience creating and using strategy to solve complex problems
  • Structured thinker with proven ability to influence and communicate with stakeholders across cross functional teams and at all levels (business, technology, operations, executives, peer and staff)
  • Familiarity with the business services and offerings associated with Chase
  • Demonstrated ability to manage tight delivery timelines and calmness under pressure and adapt to unexpected circumstances. Capable of navigating in dynamic and complex organization environments
  • Commitment and self-motivation suitable to a start-up team
  • Experience with agile product development techniques and continuous integration philosophies and practices for speed to market.
  • Reporting and analytics skills/experience a plus
  • Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
EmployerJP Morgan Chase

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